How can we help you?

The registration of your connected car will be soon available on our partners’ applications. You will be able to register your car at the moment of the first booking you will request with the “connected mode”, as shown below:

1 – Register your connected car

During the booking process, you will be asked if you would like to request the service in “connected mode”, meaning that no interaction with the operator will be needed to receive the service. If you choose this option, you will be able to get your car serviced without being present, saving time for what you love to do.

2 – Check the permissions

During the booking process, you will be asked if you would like to request the service in “connected mode”, meaning that no interaction with the operator will be needed to receive the service. If you choose this option, you will be able to get your car serviced without being present, saving time for what you love to do.

3 – Login to your OEM’s account

You will then be requested to register your connected car, using the connected services account of your car manufacturer. For example, if you drive a Fiat 500e and you have activated connected services on your Fiat account, you will be able to login using the Fiat credentials.

4 – Grant permissions

Once you have logged in, you will be transparently informed on the use of your connected car data by the service provider. For example, you will be able to authorize an on-demand e-charging service to locate your car at the moment of delivery, retrieve the battery level of the car to plan and manage your charging, and unlock/lock the car to enable the charging. The service provider will have access to this information in a secure way and for the only purpose of delivering the service. You will be able to revoke permissions at any moment, just like with the apps on your phone!

5 – That’s all folks!

The registration is completed! You can proceed with the booking and benefit from a completely hassle-free experience.

Booking a service in “connected mode” allows you to receive it without being present at the car. The assigned operator will reach your car directly where it is parked to wash it, charge it or deliver your groceries in the trunk, for a completely seamless experience. The operator will use an application to locate your car and securely unlock it to provide the service. The access to your car is encrypted, exclusively provided to the assigned operator, and limited to the time window you chose for the service.

The services in “connected mode” will be initially available for the owners and drivers of the new Fiat 500e 2022. We are planning to expand the availability of the services across all connected cars on the road, so don’t hesitate to reach out to us to let us know what car you are driving and we’ll keep you updated!

The access to your car is trusted and secure. All operators are trained to follow a shared security protocol and have exclusive access to your car. The access is encrypted, limited to the delivery time window, and defined by you during the booking process. At the end of the service, the operator will make sure that the car is safely locked. You can monitor the status of the delivery at any time, and you will receive notification updates throughout the process.