14 Oct 2024 | 3 min read
A recent J.D. Power study highlighted that customer loyalty in the car rental industry is deeply connected to trust. Companies that communicate clearly with customers and provide seamless, reliable service are able to foster loyalty more effectively. The study underscores that trust is earned through transparency and simplicity, elements that are increasingly expected by customers in today’s digital world.
At 2hire, we offer solutions designed to meet these modern customer expectations. Our connected technology enables car rental companies to provide a streamlined, fully digital experience that boosts both operational efficiency and customer satisfaction.
Our keyless, fully contactless pick-up and return system eliminates the need for customers to wait at the desk, providing a faster, more convenient experience. Rental companies using 2hire’s technology can offer customers the flexibility to pick up and drop off vehicles at any time. This not only improves the customer experience but also builds trust by ensuring that every step is transparent and reliable.
The future of mobility is undergoing a rapid transformation, and car rental companies are uniquely positioned to be at the forefront of this exciting evolution. As customer expectations shift towards more on-demand, flexible, and hassle-free services, rental companies have the opportunity to redefine what mobility means. No longer just about providing a vehicle for a few days, car rentals are becoming a cornerstone of smart, sustainable urban transportation, bridging the gap between ownership and ride-sharing.
By embracing digital tools, like contactless pick-up and return, and harnessing the power of real-time vehicle monitoring, car rental companies can not only streamline their operations but also deliver a superior, tailored experience that today’s customers crave. Imagine a world where renting a car is as easy and seamless as ordering a coffee, where every interaction is efficient, transparent, and satisfying. This is the reality that 2hire is helping to create!
But it doesn’t stop there. Car rentals will also play a key role in the larger picture of mobility as a service (MaaS), offering dynamic, adaptable solutions that cater to the growing demand for short-term, sustainable transport options. Whether it’s providing vehicles for a quick weekend getaway or as part of a corporate fleet, the ability to integrate digital solutions like 2hire means that rental companies can remain agile and responsive in a rapidly changing market.
In our previous articles, such as “How to Choose the Right Connected Car Partner” and “Can a Classic Car Sharing Solution Be Applied to the Digitalization of a Car Rental Fleet?”, we’ve explored how innovative connected solutions are already reshaping the industry. Now is the time to embrace this shift and lead the charge in defining the next era of mobility.
27 Aug 2024 | 3 min read
In the ever-evolving landscape of telematics and connected vehicle services, traditional solutions are increasingly proving inadequate for the dynamic needs and diverse use cases of short-term car rentals. The economics of outdated telematics systems often fail to deliver a return on investment, making it crucial to adopt a more holistic and flexible approach.
The bar is higher today to truly empower your organization to be at the forefront of the mobility revolution. In this market environment, you need to innovate in fleet management, cost reduction, and operational efficiency to truly make the most out of your assets. At the same time, you can’t avoid planning to increase the value offered and captured. You are probably in the process of developing new products and services to delight your customers through superior customer service and digital experience.
As an ambitious short term car rental leader, you should think about truly mastering the following key use cases – which are simply not possible without a complete and reliable connected fleet solution:
Keep control of the fleet through real-time monitoring for stolen vehicle recovery. Set up geofences and alerts to know when a car is close to or accessing unsafe zones. Prevent theft, and when it happens immediately recover all your vehicles to save big every year.
Leverage automated fuel and mileage data update at each pickup / dropoff. Automate extra charges for fuel and mileage. Get paid for all the fuel effectively used by the customer by leveraging precise fuel level measurement.
Keep your fleet health status under control through real-time alerts on battery voltage, engine faults, and tire pressures. Avoid breakdowns and idle times.
Set up skip-the-counter solutions to cut costs, increase rentals, and provide a great customer experience. Allow your customers to rent 24/7, skip the queues, unlock the car via smartphone, and return any time. Offer new premium packages, unlock revenue streams, and boost your brand.
All this should be planned while keeping laser focus on the health and growth of your day-to-day business. Challenging, right?
Add on top that the increasing proliferation and fragmentation of telematics solutions and connected vehicle platforms make it a nightmare to trigger the flywheel of connected mobility value.
Navigating these complexities requires a strategic approach to selecting the right partners. You should choose a Connected Vehicle Partner who can master the orchestration of hardware and software, aftermarket telematics and OEM connections, data and remote interactions, APIs and dashboards. A robust solution should merge top-tier aftermarket hardware with OEM fleet data APIs into a reliable, fully-integrated service package that smoothly integrates the data and functions you need, where you need them.
And which are the factors to be considered when evaluating your Connected Vehicle Partner?
